Shipping Policy

 PLEASE CHECK EACH PRODUCT'S ESTIMATED ARRIVAL. YOUR ORDER WON'T SHIP OUT UNTIL ALL ITEMS IN ONE ORDER NUMBER ARRIVE TO US.

Example)

A Item - Estimated Arrival 6th July
B Item - Estimated Arrival 30th July
-> This order will ship out around 30th July

In terms of pre order item's estimated delivery, it may take up to 2 weeks after estimated delivery due to the irregular time frame for international shipping and New Zealand custom.

We usually ship out your order within 1~4 business days but there might be some delays beyond our control. We will do our best to ship out your order as soon as possible. We appreciate your understanding.

Once it has been shipped out, we will send you a tracking number to your registered email. Tracking information may not be updated immedately so please allow some time. 

Estimated delivery time is 2~4 business days after shipped out but there may be delays. We cannot control such situations so please ask nzpost in terms of delay in shipping. 

KKANG is not responsible for lost or damaged products due to delivery. We do not have any responsibility once it has shipped out. 

If you provided wrong address information, contact via info@kkangnz.com immediately. We cannot change address after shipping out and we won't refund due to this reason. 

We do not make any refunds for shipping fee for any reason once it has shipped out. (Ordered wrong item, changed mind, checked notice/email late etc)

If the parcel returned to us for any reasons, we do not make a refund for shipping fee.